Information and Resources for Our Residents
Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.
Canby Community Center
190 Morris Road, Wahiawa, HI 96786
Tel: 808 275 3760
Alice Mimaki, Community Manager
If you're experiencing a maintenance issue in your home, please call your maintenance office 808-457-4075. You can also submit an On-line Maintenance Request for routine services.
Policies, guidelines and resources can be found in Island Palm Communities Resident Guide.
Island Palm Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.
Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.
For information and procedures to submit a medical board review for the Exceptional Family Member Program (EFMP), please refer to the Medical Board Review Procedures.
We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.
Limited modifications within homes are permitted. Refer to Island Palm Communities Resident Guide, Section 6: Alterations, Additions, and Construction.
For information on approved interior paint colors, review the Paint Request Form.
Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.
For other modification requests, please contact your community center.
Yes, we gladly welcome four-legged family members at Island Palm Communities. Please see our Pet Policy for more information.
Click on a link below for the corresponding schedule. Please contact your community center if you have any questions.
Click here for IPC’s modified Christmas Day Landscaping Schedule.
Below are some everyday items available free of charge at your community center to help maintain your home. Your community center may have additional items, so please contact staff for a complete list.
Bring the items below to your community center and exchange them
for a one-for-one replacement:
• HVAC air filter
• Light bulbs
• Refrigerator water filters
• Vertical blind slats/louvers
The following items are available as needed:
• Ant, roach and mouse traps
• Garage door opener batteries (You must bring in the old batteries to receive new ones)
• Grass seed
• Shelf clips (Bring your current clip as an example)
• Sink stoppers
• Toilet paper rollers
• Tub stoppers
• Vertical blind wands
IPC Tool Shed
The equipment below is available on a loaner basis:
• Electric lawnmower with extension cord
• Grass trimmer/Weed wacker
• Grass trimmer/Weed wacker string
Customer Service and Additional Resources
You can view your daily energy consumption at www.minolusa.com. Have your energy consumption statement nearby as you will need information on it to register.
For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:
Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance Notification.
Yes. USAG-Hawaii requires all home businesses to secure a commercial solicitation permit (Army Regulation AR 210-7). Click here for more information and how to apply for a permit.
Yes. For guests staying longer than seven days, residents must submit an Extended Stay Request form to their community center for approval. If guests are staying more than 30 days, residents also must apply for USAG-Hawaii's Gold Installation Access Pass.
We'd be happy to keep an eye on your home! Please complete a Notice of Absence form and submit it to your community center.
We understand moving sometimes can be a stressful time. Take a moment to review the information below, which we hope will help for a smoother transition for your family.
28-day Notice to Vacate
A completed Notice to Vacate form submitted to your community center is required of the service member or the service member’s spouse who has authorized power of attorney. A minimum of 28-days’ notice prior to vacating also is required, per the service member’s 1) Lease Agreement and the 2) Soldiers Civil Relief Act.
Can't Provide a 28-day Notice?
Immediately contact your community center so we can review your circumstances.
In the case of Short Orders – defined as orders that are received/dated with a report-no-late-date that is less than 28 days – residents must contact their community center in person and provide written notice with 72 hours of receiving their orders.
Vacation and Permissive TDY are not reasons for short notices. If you choose to move prior to fulfilling the 28-day notice and do not have Short Orders, you are financially responsible for the remainder of the 28-day requirement.
Submitting Your Notice to Vacate
When submitting your Notice to Vacate at your community center, you will receive a Move-out Guide that provides you with details on the move-out process as well as information on what you can do to prepare for your move-out inspection. You also will be scheduled for a Move-out Information Session.
TMO Scheduling Reminder
To ensure that TMO can meet your family’s departure timeline, be sure to schedule your move as soon as you receive your orders.
Move-out Information Session
One-hour sessions are held weekly at IPC community centers. Refer to schedule below. The session offers an interactive group discussion surrounding requirements for clearing your home. Attending a session is highly recommended and will help you fully understand the expectations and reduce any costs.
AMR Rim/Red Hill Community: Thursdays at 1 p.m.
Aliamanu Community: Thursdays at 2 p.m.
Fort Shafter/Tripler Communities: Tuesdays at 3 p.m.
Canby Community: Wednesdays at 2 p.m.
Kaena Community: Thursdays at 2 p.m.
Helemano Community: Thursdays at 2 p.m.
Kalakaua Community: Tuesdays at 2 p.m.
Patriot Hamilton Community: Fridays at 9 a.m.
Porter Community: Mondays at 2 p.m.
Wheeler Community: Thursdays at 2 p.m.
Self-clean: A resident may choose to clean their home to the expectations described in the Move-out Guide. This is a very doable option for those who have maintained their home during residency.
Hire a cleaning company: This is another viable option. Please remember, the home still must be cleaned to the expectations described in the Move-Out Guide or an additional charge may be assessed.
Charges for Repair and Services
Click here to view fees associated with repairs and other services.
The Final Inspection
Final inspections are scheduled Monday through Thursday. Below are some reminders, but we strongly encourage residents to attend a Move-out Information Session and review the Move-out Guide.
All personal belongings and trash must have been removed.
The home must be cleaned to the expectations stated in the Move-out Guide.
All keys and garage remotes (if applicable) issued at move-in will be collected.
If applicable, resident will be provided with a detailed list of charges, prorated BAH amount, and/or refund amount.
Resident is provided a Termination Letter.
Please note that refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. The BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address provided by the resident. Refund checks typically arrive within 14 business days after the BAH allotment is received.
Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you've most recently experienced.
You're looking for a home, we would love to hear how we can help.
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
We would love to hear about your experience living with us.
Resident Renewal Survey
Thank you for being a valuable resident in Island Palm Communities. Now that you have had some time to get to know us, tell us about your experience.