Resident Resources

How Do I Contact My Community Center?

Aliamanu Community Center
182 Kauhini Road, Honolulu, HI 96818
Tel: 808 275 3850
Marlene Douglas, Community Manager
mdouglas@ipchawaii.com or Aliamanu@ipchawaii.com

AMR/Red Hill Community Center
1545 Tampa Drive, Honolulu, HI 96819
Tel: 808 275 3860
Jennifer Hookala, Community Manager
jhookala@ipchawaii.com or RIM@ipchawaii.com

Canby Community Center
190 Morris Road, Wahiawa, HI 96786
Tel: 808 275 3760
Alice Mimaki, Community Manager
amimaki@ipchawaii.com or Canby2@ipchawaii.com

Fort Shafter Community Center
225 Austin Road, Honolulu, HI 96819
Tel: 808 275 3820
Cathy Hotta, Community Manager
chotta@ipchawaii.com or 1LTBrostrom@ipchawaii.com

Helemano Community Center
173 Romero Road, Wahiawa, HI 96786
Tel: 808 275 3780
Joanna Padilla, Community Manager
jpadilla@ipchawaii.com or Helemano@ipchawaii.com

Kaena Community Center
5485 Gallup Street, Wahiawa, HI 96786
Tel: 808 275 3730
Chantel Rosa, Community Manager
crosa@ipchawaii.com or Kaena@ipchawaii.com

Kalakaua Community Center
2535 Waianae Uka Avenue, Wahiawa, HI 96786
Tel: 808 275 3750
Jeraldine Gabrillo, Community Manager
jgabrillo@ipchawaii.com or Kalakaua2@ipchawaii.com

Porter Community Center
1301 McCornack Road, Wahiawa, HI 96786
Tel: 808 275 3770
Annelle Cantere, Community Manager
acantere@ipchawaii.com or Porter@ipchawaii.com

Wheeler Community Center
100 Vought Avenue, Wahiawa, HI 96786
Tel: 808 275 3790
Leslie Smith, Community Manager
lsmith@ipchawaii.com or Wheeler@ipchawaii.com

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in Island Palm Communities Resident Guide.

What Is the Process to Escalate a Concern Related to My Home or Community?

Island Palm Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.

Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.

Are There Special Safety Features or Tips about My Home or in My Community I Should Know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.

Are Pets Allowed at Island Palm Communities?

Yes, we gladly welcome four-legged family members at Island Palm Communities. Please see our Pet Policy for more information.

Can I Operate a Business from My Home?

Yes. USAG-Hawaii requires all home businesses to secure a commercial solicitation permit (Army Regulation AR 210-7). Click Here for more information and how to apply for a permit.

Are Guests Allowed to Stay Overnight in My Home?

Yes. For guests staying longer than seven days, residents must submit an Extended Stay Request form to their community center for approval. If guests are staying more than 30 days, residents also must apply for USAG-Hawaii's Gold Installation Access Pass.

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! Please complete a Notice of Absence form and submit it to your community center.

How Do I Report a Maintenance Issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (808) 457-4075 as soon as possible. For routine service requests, you may also submit your maintenance request online.

With the MSC, you can expect: 

• Upgraded call handling and customer experience
• US-based representatives with strong facilities knowledge
• New call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

Self-help items are available for pick-up at all community center office locations. For your convenience and safety, self-help item delivery is also available and encouraged. Available self-help items include:

• HVAC filters
• Light bulbs
• Refrigerator water filters
• Vertical blind slats/louvers
• Ant/roach/mouse traps,
• Batteries for garage door remote and smoke detectors.

Please contact your community office at the number listed at number listed at the top of this page to schedule a delivery.

How Do I Submit Requests to Alter My Home?

Limited modifications within homes are permitted. Refer to Island Palm Communities Resident Guide, Section 6: Alterations, Additions, and Construction.

For information on approved interior paint colors, review the Paint Request Form.

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

For other modification requests, please contact your community center.

What’s the Schedule for Refuse, Recycling and Bulk Pick-up?

Click on a link below for the corresponding schedule. Please contact your community center if you have any questions.

Refuse and Bulk Pick-up Schedule
Recycling Pick-up Schedule

Guidelines for recycling and bulk pick-up
Guidelines for Household Hazardous Waste Disposal

When Is Landscaping Service Scheduled?

Click here for IPC’s modified President's Day Landscaping Schedule.

Be Prepared! Hurricane Season is June 1 - November 30

Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.

Who Can I Contact for Information About My Utility Consumption Statement?

Customer Service and Additional Resources
You can view your daily energy consumption at www.minolusa.com. Have your energy consumption statement nearby as you will need information on it to register.

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com
 

Annual Drinking Water Quality Reports

Annual Drinking Water Quality Reports for U.S. Army Garrison, Hawaii water systems are now available for review. The reports are on the USAG-HI Safe Drinking Water Act Program website. The Aliamanu report includes both the Aliamanu and Red Hill Housing areas.

The Schofield report includes Schofield Barracks, Wheeler Army Airfield, and Helemano Military Reservation. Click on the link below for the 2020 Annual Water Report for your community.

• Aliamanu
• Fort Shafter
• Schofield Barracks
• Tripler

I'm moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

How Do I Request a Medical Board Review To Be Accepted into the Exceptional Family Member Program (Efmp)?

For information and procedures to submit a medical board review for the Exceptional Family Member Program (EFMP), please refer to the Medical Board Review Procedures.

Is Renter’s Insurance Mandatory?

Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance Notification.

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Please follow the appropriate links referencing the type of service you've most recently experienced.

Leasing Experience
You're looking for a home, we would love to hear how we can help.

Move-in Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.

Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.

Resident Experience
We would love to hear about your experience living with us.

General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite when one of our team members meets or exceeds your expectations and let us know when we don’t. Your feedback allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.