*** Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued as of January 1, 2015.
How do I report a maintenance issue?
If you're experiencing a
maintenance issue in your home, please call your maintenance office
808-457-4075.
You can also submit an On-line
Maintenance Request for routine
services.
How can I submit for a Medical Board (EFMP) Review?
For information on procedures to submit a Medical Board (EFMP) Review, please refer to Island Palm Communities’ Medical Board (EFMP) Review Procedures
Where can I find USAG-Hawaii’s Water Quality Report?
The annual water quality reports for U.S. Army Garrison, Hawaii (USAG-HI) water systems are now available for review. The reports are on the USAG-HI Sustainability and Environmental Management website. Click here for more information.
Where can I find the rules and regulations for my community?
The IPC Resident Guide outlines the community guidelines for Island Palm Communities.
Are there any special safety features or tips about my home or community I should know about?
We have put together a
short video highlighting fire, child, water and neighborhood
safety.
Click Here to watch the
video
How do I contact my community office?
Aliamanu Community
Center
182 Kauhini Road Honolulu, HI 96818
Tel: 808 275 3850
Community Manager: Barbie Quinones
bquinones@ipchawaii.com
Aliamanu@ipchawaii.com
AMR/Red Hill
Community Center
1545 Tampa Drive, Honolulu, HI 96819
Tel: 808 275 3860
Community Manager: Jennifer Hookala
jhookala@ipchawaii.com
RIM@ipchawaii.com
Canby Community Center
190 Morris Road Wahiawa, HI 96786
Tel: 808 275 3760
Community Manager: Alice Mimaki
Canby2@ipchawaii.com
Fort Shafter
Community Center
225 Austin Road Honolulu, HI 96819
Tel: 808 275 3820
Community Manager: Sylwia Surmacz
ssurmacz@ipchawaii.com
1LTBrostrom@ipchawaii.com
Helemano
Community Center
173 Romero Road Wahiawa, HI 96786
Tel: 808 275 3780
Community Manager: Joanna Padilla
jpadilla@ipchawaii.com
Helemano@ipchawaii.com
Kaena
Community Center
5485 Gallup Street Wahiawa, HI 96786
Tel: 808 275 3730
Community Manager: Marlene Douglas
mdouglas@ipchawaii.com
Kaena@IPCHawaii.com
Kalakaua
Community Center
2535 Waianae Uka Ave Wahiawa, HI 96786
Tel: 808 275 3750
Community Manager: Jeraldine Gabrillo
jgabrillo@ipchawaii.com
Kalakaua2@ipchawaii.com
Patriot Hamilton Community Center
206 Thomas Paine Ct. #105 Wahiawa, HI 96786
Tel: 808 275 3720
Community Manager: Annelle Cantere
acantere@ipchawaii.com
PatriotHamilton@ipchawaii.com
Porter
Community Center
1301 McCornack Rd Wahiawa, HI 96786
Tel: 808 275 3770
Community Manager: Rachel Hollaway
rhollaway@ipchawaii.com
Porter@ipchawaii.com
Wheeler
Community Center
100 Vought Ave Wahiawa, HI 96786
Tel: 808 275 3790
Community Manager: Tiara Anthony
tanthony@ipchawaii.com
Wheeler@ipchawaii.com
Are pets allowed?
How do I submit requests to alter my home?
Island Palm Communities
allows limited modifications within its homes. Refer to
Section 6 in the Island Palm Communities Resident Guide,
Alteration, Addition and Construction or contact your community
center for more details.
For more information on approved colors for paint modifications,
review our Paint
Request Form. If youre interested in installing a
satellite dish, please review the Satellite
Request and return the necessary paperwork. For
other modification requests, please contact your community
center.
When can I expect the trash and recycling to be picked up?
Click here to view the Recycling
schedule.
Click here
to view the Recycling and
Bulk Pick-up Guide.
Click here to view the Refuse and Bulk Pick-up
schedule.
Click here to view the Household Hazardous
Waste Disposal Guidelines
When is the grass cut?
Please contact your
community center for the current schedule.
Click here for the
February 2019 Presidents Day Holiday Landscaping schedule. Note:
communities not listed will have no change to their regular
schedule.
What does IPC offer at its Self-help Centers?
Below are some everyday
items available free of charge at your community center to help
maintain your home. Your community center may have additional
items, so please contact staff for a complete list.
Bring the items below to your community center and exchange them
for a one-for-one replacement:
- HVAC air filter
- Light bulbs
- Refrigerator water filters
- Vertical blind slats/louvers
The
following items are available as needed:
- Ant, roach and mouse traps
- Garage door opener batteries (You must bring in the old batteries to receive new ones)
- Grass seed
- Shelf clips (Bring your current clip as an example)
- Sink stoppers
- Toilet paper rollers
- Tub stoppers
- Vertical blind wands
IPC Tool
Shed
The equipment below is available on a loaner basis:
- Electric lawnmower with extension cord
- Grass trimmer/Weed wacker
- Grass trimmer/Weed wacker string
Where can I find information about IPC's Utility Billing Program?
You can view your daily energy consumption at www.minolusa.com. Have your energy consumption statement nearby as you will need information on it to register.
For more information about your daily usage and energy consumption statements, contact Minols customer service support:
Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com
Is renters insurance mandatory?
Although it's not required, we highly encourage residents to have personal renters insurance. Review our Renter's Insurance Notification.
Am I allowed to run a business from my home?
Yes. A commercial solicitation permit -- as required by Army Regulation AR 210-7 -- allows you to conduct business on Army installations in Hawaii. For more information on how to apply, click here.
Are guests allowed to stay with me?
Yes. For guests staying longer than 7 days, resident must submit and Extended Stay Request form to his or her community center for approval. Guests staying longer than 30 days, must seek approval from the community center and apply for USAG-Hawaii's Gold Installation Access Pass.
I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?
We'd be happy to keep an eye on your home! Fill out a Notice of Absence form and turn it into the community center.
What is the process to escalate a concern related to my home or community?
Island Palm Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
I'm moving out. What now?
We understand that
moving can be a very stressful time. Take a look at some of our
tips below to help eliminate the headaches that often come with
moving.
Your
28-Day Notice to Vacate
Notice to
Vacate is a written notice provided to the community
center by the Service Member or Spouse (authorized Power of
Attorney required) informing us of your intent to vacate your
home. A minimum of 28 day notice is required prior to
vacating. This is per:
- Lease Agreement
- Soldiers Civil Relief Act
Can't Provide 28-Day
Notice?
Contact the
community center immediately and we can review your
circumstances. Short Orders are defined as orders that
are received/dated with a report-no-late-date that is less than
28-days. Resident must visit and place a written notice within
72-hours of receiving orders. Vacation and Permissive TDY are not
reasons for short notices.
If you choose to move prior to fulfilling the 28-day notice and do
not have "short orders," you are financially responsible for the
remainder of the 28-day requirement.
Placing Notice to
Vacate
When placing
your Notice to Vacate at the community center, you will receive
a Move-Out
Guide that outlines move-out
expectations and the process. In addition, you will be scheduled
for a Move-Out Information Session.
TMO Scheduling
Reminder
To ensure
that TMO can meet your familys departure timeline be sure to
schedule your move as soon as you have orders.
Move-Out Information
Session
One-hour
sessions are held weekly at IPC community centers. The session
offers an interactive group discussion surrounding requirements for
clearing your home. Attending a session is highly recommended in
order to fully understand the expectations and reduce final
costs.
| AMR Rim/Red Hill
Community Aliamanu Community |
Thursdays Thursdays |
1 p.m. 2 p.m. |
| Fort Shafter, Tripler Communities | Tuesdays | 3 p.m. |
| Canby Community | Wednesdays | 2 p.m. |
| Kaena Community | Thursdays | 2 p.m. |
| Helemano Community | Thursdays | 2 p.m. |
| Kalakaua Community | Tuesdays | 2 p.m. |
| Patriot Hamilton Community | Fridays | 9 a.m. |
| Porter Community | Mondays | 2 p.m. |
| Wheeler Community | Thursdays | 2 p.m. |
Cleaning Options
Self-clean: A resident may choose to clean their home to the expectations described in the Move-Out Guide. This is a very doable option for those who have maintained their home during residency.
Hire a cleaning company: This is another viable option. Please remember, the home still must be cleaned to the expectations described in the Move-Out Guide or an additional charge may be assessed.
Charges for Repair and Services
Click here to view fees associated with repairs and other services.
The Final Inspection
Final inspections are scheduled Monday through Thursday.
- All personal belongings and trash must have been removed.
- The home must be cleaned to expectations stated in the Move-Out Guide.
- All keys and garage remotes (if applicable) that were issued will be collected.
- If applicable, resident will be provided with a detailed list of charges, prorated BAH amount, and/or refund amount.
- Resident is provided a Termination Letter.
Please note: Refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. The BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address provided by the resident. Refund checks typically arrive within 14-business days after the BAH allotment is received.
Tell us how we're doing!
Please follow the appropriate links referencing the type of service you've most recently experienced.
Leasing Experience
You're looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
Resident Renewal Survey
Thank you for being a valuable resident in Island Palm Communities. Now that you have had some time to get to know us, tell us about your experience.