Resident Resources
How Can We help?
Community Guidelines & Resources
How Do I Contact My Community Center?
Aliamanu Community Center
182 Kauhini Road, Honolulu, HI 96818
Tel: 808 275 3850
Marlene Douglas, Community Manager
mdouglas@ipchawaii.com
or Aliamanu@ipchawaii.com
AMR/Red Hill Community Center
1545 Tampa Drive, Honolulu, HI 96819
Tel: 808 275 3860
Jennifer Hookala, Community Manager
jhookala@ipchawaii.com or
RIM@ipchawaii.com
Canby Community Center
190 Morris Road, Wahiawa, HI 96786
Tel: 808 275 3760
Alice Mimaki, Community Manager
amimaki@ipchawaii.com or Canby2@ipchawaii.com
Fort Shafter Community Center
225 Austin Road, Honolulu, HI 96819
Tel: 808 275 3820
Cathy Hotta, Community Manager
chotta@ipchawaii.com
or 1LTBrostrom@ipchawaii.com
Helemano Community Center
173 Romero Road, Wahiawa, HI 96786
Tel: 808 275 3780
Joanna Padilla, Community Manager
jpadilla@ipchawaii.com or
Helemano@ipchawaii.com
Kaena Community Center
5485 Gallup Street, Wahiawa, HI 96786
Tel: 808 275 3730
Chantel Rosa, Community Manager
crosa@ipchawaii.com or
Kaena@ipchawaii.com
Kalakaua Community Center
2535 Waianae Uka Avenue, Wahiawa, HI 96786
Tel: 808 275 3750
Jeraldine Gabrillo, Community Manager
jgabrillo@ipchawaii.com or
Kalakaua2@ipchawaii.com
Patriot Hamilton Community Center
206 Thomas Paine Court, #105, Wahiawa, HI 96786
Tel: 808 275 3720
Annelle Cantere, Community Manager
acantere@ipchawaii.com or
PatriotHamilton@ipchawaii.com
Porter Community Center
1301 McCornack Road, Wahiawa, HI 96786
Tel: 808 275 3770
Annelle Cantere, Community Manager
acantere@ipchawaii.com or
Porter@ipchawaii.com
Wheeler Community Center
100 Vought Avenue, Wahiawa, HI 96786
Tel: 808 275 3790
Leslie Smith, Community Manager
lsmith@ipchawaii.com or
Wheeler@ipchawaii.com
Where Can I Find the Rules and Regulations for My Community?
Policies, guidelines and resources can be found in Island Palm Communities Resident Guide.
What Is the Process to Escalate a Concern Related to My Home or Community?
Island Palm Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.
Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.
Are There Special Safety Features or Tips about My Home or in My Community I Should Know?
We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.
Are Pets Allowed at Island Palm Communities?
Yes, we gladly welcome four-legged family members at Island Palm Communities. Please see our Pet Policy for more information.
Can I Operate a Business from My Home?
Yes. USAG-Hawaii requires all home businesses to secure a commercial solicitation permit (Army Regulation AR 210-7). Click Here for more information and how to apply for a permit.
Are Guests Allowed to Stay Overnight in My Home?
Yes. For guests staying longer than seven days, residents must submit an Extended Stay Request form to their community center for approval. If guests are staying more than 30 days, residents also must apply for USAG-Hawaii's Gold Installation Access Pass.
I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?
We'd be happy to keep an eye on your home! Please complete a Notice of Absence form and submit it to your community center.
Maintenance
How Do I Report a Maintenance Issue?
If you're experiencing a maintenance issue in your home, please call your maintenance office 808-457-4075. You can also submit an On-line Maintenance Request for routine services.
Are any items available for pick-up by residents?
Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Items available include HVAC filters, light bulbs, refrigerator water filters, vertical blind slats/louvers, ant/roach/mouse traps, and batteries for garage door remote and smoke detectors. Please contact your community office at the number listed at number listed at the top of this page to schedule a delivery.
Home Alterations
How Do I Submit Requests to Alter My Home?
Limited modifications within homes are permitted. Refer to Island Palm Communities Resident Guide, Section 6: Alterations, Additions, and Construction.
For information on approved interior paint colors, review the Paint Request Form.
Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.
For other modification requests, please contact your community center.
Refuse, Recycle & Landscaping
What’s the Schedule for Refuse, Recycling and Bulk Pick-up?
Click on a link below for the corresponding schedule. Please contact your community center if you have any questions.
Refuse and Bulk Pick-up Schedule
Recycling Pick-up Schedule
Guidelines for recycling and bulk
pick-up
Guidelines for Household Hazardous Waste
Disposal
When Is Landscaping Service Scheduled?
Click here for IPC’s modified President's Day Landscaping Schedule.
Weather Preparedness
Be Prepared! Hurricane Season Is June 1-november 30
Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.
Utilities
Who Can I Contact for Information About My Utility Consumption Statement?
Customer Service and Additional
Resources
You can view your daily energy consumption at www.minolusa.com. Have your energy
consumption statement nearby as you will need information on it to
register.
For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:
Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com
Annual Drinking Water Quality Reports
Annual Drinking Water Quality Reports for U.S. Army Garrison,
Hawaii water systems are now available for review. The reports are
on the USAG-HI Safe Drinking Water Act Program website. The
Aliamanu report includes both the Aliamanu and Red Hill Housing
areas.
The Schofield report includes Schofield Barracks, Wheeler Army
Airfield, and Helemano Military Reservation. Click on the link
below for the 2020 Annual Water Report for your community.
Departing Residents
I'm moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
How Do I Request a Medical Board Review To Be Accepted into the Exceptional Family Member Program (Efmp)?
For information and procedures to submit a medical board review for the Exceptional Family Member Program (EFMP), please refer to the Medical Board Review Procedures.
Is Renter’s Insurance Mandatory?
Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance Notification.
Provide Feedback
Tell Us How We're Doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you've most recently experienced.
Leasing Experience
You're looking for a home, we would love to hear how we can
help.
Move-in Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident Experience
We would love to hear about your experience living with us.
General Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your feedback allows us
to improve services and to recognize our staff for providing great
service.
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights.