Current Residents

How do I report a maintenance issue?

If you’re experiencing a maintenance issue in your home, please call your maintenance office at 808-457-4075 (North Maintenance) or 808-457-4050 (South Maintenance) as soon as possible. You can also submit an On-line Maintenance Request for routine services.

Where can I find the rules and regulations for my community?

The IPC Resident Guide outlines the community guidelines for Island Palm Communities.

How do I contact my community office?

Aliamanu Community Center
182 Kauhini Road Honolulu, HI 96818
Tel: 808 275 3850
Community Manager: Joanna Padilla

jpadilla@ipchawaii.com
Aliamanu@ipchawaii.com

AMR/Red Hill Community Center
1217 Icarus Way Honolulu, HI 96818
Tel: 808 275 3860
Community Manager: Annelle Cantere
acantere@ipchawaii.com
RIM@ipchawaii.com

Canby Community Center
190 Morris Road Wahiawa, HI 96786
Tel: 808 275 3760
Community Manager: Kristy Ann Whitney

kwhitney@ipchawaii.com
Canby2@ipchawaii.com

Fort Shafter Community Center
225 Austin Road Honolulu, HI 96819
Tel: 808 275 3820
Community Manager: Jeraldine Gabrillo

jgabrillo@ipchawaii.com
1LTBrostrrom@ipchawaii.com

Helemano Community Center
173 Romero Road Wahiawa, HI 96786
Tel: 808 275 3780
Community Manager: Sylwia Surmacz

ssurmacz@ipchawaii.com
Helemano@ipchawaii.com

Kaena Community Center
5485 Gallup Street Wahiawa, HI 96786
Tel: 808 275 3730
Community Manager: Barbara Quinones

bquinones@ipchawaii.com
Kaena@IPCHawaii.com

Kalakaua Community Center
2535 Waianae Uka Ave Wahiawa, HI 96786
Tel: 808 275 3750
Community Manager: Alice Mimaki
amimaki@ipchawaii.com
Kalakaua2@ipchawaii.com


Patriot Hamilton Community Center
206 Thomas Paine Ct. #105 Wahiawa, HI 96786
Tel: 808 275 3720
Community Manager: Rachel Hollaway

rhollaway@ipchawaii.com
PatriotHamilton@ipchawaii.com

Porter Community Center
1301 McCornack Rd Wahiawa, HI 96786
Tel: 808 275 3770
Community Manager: Marlene Douglas

mdouglas@ipchawaii.com
Porter@ipchawaii.com

Wheeler Community Center
100 Vought Ave Wahiawa, HI 96786
Tel: 808 275 3790
Community Manager: Kaeolani Winner

kwinner@ipchawaii.com
Wheeler@ipchawaii.com
 

Are pets allowed?

Yes, we gladly welcome four-legged family members at Island Palm Communities.  Please see the Pet Addendum for more information about our pet policy and information about restricted breeds. A one-time fee will be due upon move-in, and breed restrictions do apply.

 

How do I submit requests to alter my home?

Island Palm Communities allows limited modifications within its homes.  Refer to Section 6 in the Island Palm Communities Resident Guide, Alteration, Addition and Construction or contact your community center for more details.

For more information on approved colors for paint modifications, review our Paint Request Form. If you’re interested in installing a satellite dish, please review the Satellite Request and return the necessary paperwork. For other modification requests, please contact your community center.

When can I expect the trash and recycling to be picked up?

Click here to view the refuse service schedule.
Click here to view the recycling schedule.

When is the grass cut?

Please contact your community center for the current schedule.

What does IPC offer at its Self-help Centers?

Below are some everyday items available free of charge at your community center to help maintain your home. Your community center may have additional items, so please contact staff for a complete list.

Bring the items below to your community center and exchange them for a one-for-one replacement:

  • HVAC air filter (Click here for a how-to video on filter replacement)
  • Light bulbs
  • Refrigerator water filters
  • Vertical blind slats/louvers


The following items are available as needed:

  • Ant, roach and mouse traps
  • Garage door opener batteries (You must bring in the old batteries to receive new ones)
  • Grass seed
  • Shelf clips (Bring your current clip as an example)
  • Sink stoppers
  • Toilet paper rollers
  • Tub stoppers
  • Vertical blind wands


IPC Tool Shed
The equipment below is available on a loaner basis:

  • Electric lawnmower with extension cord
  • Grass trimmer/Weed wacker
  • Grass trimmer/Weed wacker string

Where can I find information about IPC’s Utility Billing Program?

Click here for information about IPC’s Utility Conservation program.

Customer Service and Additional Resources
You can view your daily energy consumption at www.minolusa.com. Have your energy consumption statement nearby as you will need information on it to register.

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com

Is renters insurance mandatory?

Although it's not required, we highly encourage residents to have personal renters insurance. Review our Renter's Insurance Notification.

Am I allowed to run a business from my home? 

Yes.  A commercial solicitation permit -- as required by Army Regulation AR 210-7 -- allows you to conduct business on Army installations in Hawaii. For more information on how to apply, click here.

Are guests allowed to stay with me?

Yes.  For guests staying longer than 7 days, resident must submit and Extended Stay Request form to his or her community center for approval.   Guests staying longer than 30 days, must seek approval from the community center and apply for USAG-Hawaii's Gold Installation Access Pass.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

We’d be happy to keep an eye on your home! Fill out a Notice of Absence form and turn it into the community center.

I’m moving out. What now?

We understand that moving can be a very stressful time. Take a look at some of our tips below to help eliminate the headaches that often come with moving.

Your 28-Day Notice to Vacate
 Notice to Vacate is a written notice provided to the community center  by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 28 day notice is required prior to vacating. This is per:

  • Lease Agreement
  • Soldiers Civil Relief Act

Can't Provide 28-Day Notice?
Contact the community center immediately and we can review your circumstances.  Short Orders are defined as orders that are received/dated with a report-no-late-date that is less than 28-days. Resident must visit and place a written notice within 72-hours of receiving orders. Vacation and Permissive TDY are not reasons for short notices.
If you choose to move prior to fulfilling the 28-day notice and do not have “short orders,” you are financially responsible for the remainder of the 28-day requirement.

Placing Notice to Vacate
When placing your Notice to Vacate at the community center, you will receive a Move-Out Guide that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.

TMO Scheduling Reminder
To ensure that TMO can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.

Move-Out Information Session
One-hour sessions are held weekly at IPC community centers. The session offers an interactive group discussion surrounding requirements for clearing your home. Attending a session is highly recommended in order to fully understand the expectations and reduce final costs.

Aliamanu, AMR Rim/Red Hill Communities Thursdays 1 p.m.
Fort Shafter, Tripler Communities Tuesdays 3 p.m.
Canby Community Wednesdays 2 p.m.
Kaena Community Thursdays 2 p.m.
Helemano Community Thursdays 2 p.m.
Kalakaua Community Tuesdays 2 p.m.
Patriot Hamilton Community Fridays 9 a.m.
Porter Community Mondays 2 p.m.
Wheeler Community Thursdays 2 p.m.

Cleaning Options
Self-clean: A resident may choose to clean their home to the expectations described in the Move-Out Guide. This is a very doable option for those who have maintained their home during residency.

IPC-clean: Residents have the option to pay IPC for a home cleaning, however, this charge does not include cleaning appliances or trash/debris/bulk item pick up. Please contact your community center for details.

Hire a cleaning company:  This is another viable option. Please remember, the home still must be cleaned to the expectations described in the Move-Out Guide or an additional charge may be assessed.

The Final Inspection
Final inspections are scheduled Monday through Thursday.
  • All personal belongings and trash must have been removed.
  • The home must be cleaned to expectations stated in the Move-Out Guide.
  • All keys and garage remotes (if applicable) that were issued will be collected.
  • If applicable, resident will be provided with a detailed list of charges, prorated BAH amount, and/or refund amount.
  • Resident is provided a Termination Letter.

Please note: Refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted.  The BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address provided by the resident. Refund checks typically arrive within 14-business days after the BAH allotment is received.

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite™ surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.