Resident Resources

How Do I Contact My Community Center?

Aliamanu Community Center
182 Kauhini Road, Honolulu, HI 96818
Tel: 808 275 3850
Annelle Cantere, Community Manager
[email protected] or [email protected]

AMR/Red Hill Community Center
1545 Tampa Drive, Honolulu, HI 96819
Tel: 808 275 3860
Gabe Kalama, Community Manager
[email protected] or [email protected]

Canby Community Center
585 Leilehua Ave., Wahiawa, HI 96786
Tel: 808 275 3760
Jennifer Hookala, Community Manager
[email protected] or [email protected]

Fort Shafter Community Center
225 Austin Road, Honolulu, HI 96819
Tel: 808 275 3820
Trina Castro, Community Manager
[email protected] or [email protected]

Helemano Community Center
173 Romero Road, Wahiawa, HI 96786
Tel: 808 275 3780
Tiara Anthony, Community Manager
[email protected] or [email protected]

Kaena/Santa Fe Community Center
5485 Gallup Street, Wahiawa, HI 96786
Tel: 808 275 3730
Brianna DeVincent, Community Manager
[email protected] or [email protected]

Kalakaua Community Center
2535 Waianae Uka Avenue, Wahiawa, HI 96786
Tel: 808 275 3750
Chantel DeVincent, Community Manager
[email protected] or [email protected]

Porter/Patriot Community Center
1301 McCornack Road, Wahiawa, HI 96786
Tel: 808 275 3770
Kirsten Balasbas, Community Manager
[email protected] or [email protected]

Wheeler Community Center
100 Vought Avenue, Wahiawa, HI 96786
Tel: 808 275 3790
Jeraldine Gabrillo, Community Manager
[email protected] or [email protected]

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in Island Palm Communities Resident Guide.

You can also review the Standard Charge Sheet for details on common fees and charges.

Are There Special Safety Features or Tips about My Home or in My Community I Should Know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.

Are Pets Allowed at Island Palm Communities?

Yes, we gladly welcome four-legged family members at Island Palm Communities. Please see our Animal Policy for more information.

Can I Operate a Business from My Home?

Yes. USAG-Hawaii requires all home businesses to secure a commercial solicitation permit (Army Regulation AR 210-7). Click Here for more information and how to apply for a permit.

Are Guests Allowed to Stay Overnight in My Home?

Yes. For guests staying longer than seven days, residents must submit an Extended Stay Request form to their community center for approval. If guests are staying more than 30 days, residents also must apply for USAG-Hawaii's Gold Installation Access Pass.

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! Please complete a Notice of Absence form and submit it to your community center.

What are the pool hours and locations?

We are excited to offer two convenient pool locations for resident enjoyment:

• 1LT Brostrom Community Pool: 435 Austin Road
• Wheeler Community Center: 100 Vought Avenue

Important Reminder: children who are not toilet-trained are required to wear an approved swim diaper.

Hours of Operation have been adjusted to two-hour time-slots to allow proper cleaning and pool maintenance at regular intervals. We will be asking residents to exit the pool and pool area at the end of these two-hour time-slots to accommodate the cleaning.

Pool Hours*:
Tuesday-Sunday
10:30 AM – 12:30 PM
1:00 PM – 3:00 PM
3:30 PM – 6:00 PM

*Closed for routine maintenance on Mondays

Note: Guest approval will be at the discretion of your community manager. The pools are a free amenity for residents only.

How do I report a maintenance issue?

Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!

Not registered yet? It only takes a minute!

• Open the Centinel Communities App
• Tap Request Maintenance, then click “First Time User?”
• Register using the email address associated with your resident portal account.

Need help? CLICK HERE to view the Quick Start Guide and FAQs.

When your next routine needs arise, simply log into the App, tap Request Maintenance, and use the self-scheduling tool to request service on your terms. (TIP: Opt to “Save Password” to skip extra steps next time!)

If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (808) 457-4075 as soon as possible.

Routine vs. Urgent/Emergency – What’s the Difference?

• Routine: Issues like screen repairs or dripping faucets.
• Urgent: Could lead to an emergency if left unaddressed (e.g., clogged toilet).
• Emergency: Immediate risk to health, safety, or property such as smoke, fire, or flood.

The MSC is here for your urgent & emergency needs!

• US-based representatives with strong facilities knowledge
• Call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help option for replacement items for your home. Our team looks forward to helping you with your Self-Help item needs at all community center office locations listed at the top of this page. Available self-help items include:

• HVAC filters
• Light bulbs
• Refrigerator water filters
• Vertical blind slats/louvers
• Ant/roach/mouse traps,
• Batteries for garage door remote and smoke detectors.
• Non-Chemical Pest Management Products (including glue boards, traps, and bait stations)

Your Community's Integrated Pest Management Program

As part of our commitment to environmental protection, resident safety, and pet welfare, Island Palm Communities wants to familiarize you with our Integrated Pest Management (IPM) program. Your community is on federal property, meaning the use of pesticides is regulated by federal law. The primary goal is to ensure effective pest control while minimizing environmental impact and reducing unnecessary exposure to pesticides for our residents, their families, and pets.

Here's what you can expect from our IPM program:

• Preventive Strategies
• Monitoring and Assessment
• Non-Chemical Control Methods
• Targeted Pesticide Application
• Education and Awareness

How Do I Submit Requests to Alter My Home?

Limited modifications within homes are permitted. Refer to Island Palm Communities Resident Guide, Section 6: Alterations, Additions, and Construction.

For information on approved interior paint colors, review the Paint Request Form and click here to submit your request electronically.

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

For other modification requests, please contact your community center.

What’s the Schedule for Refuse, Recycling and Bulk Pick-up?

2026 Refuse/Bulk and Recycling Pick-up Schedule and Guidelines

Guidelines for Household Hazardous Waste Disposal

Please contact your community center if you have any questions.

Who Can I Contact for Information About My Utility Consumption Statement?

Customer Service and Additional Resources
You can view your daily energy consumption at www.minolusa.com. Have your energy consumption statement nearby as you will need information on it to register.

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

Inquiries via email: [email protected]
Inquiries via telephone: 888-636-0493
www.minolusa.com
 

Energy Conservation

While it is important to be responsible users wherever you live, conservation is of higher importance in Hawaii because the islands are geographically isolated and natural resources are scarcer and more expensive. The following are some guidelines residents can follow to reduce energy consumption:

• Maintain a household thermostat setting between 74 to 80 degrees Fahrenheit when operating air-conditioning units.
• Central A/C units must be left in “auto” position at all times to maintain a consistent temperature.
• Check your A/C filter each month and replace as needed to keep your system running efficiently.
• Close all doors and windows when operating air-conditioning units to prevent mold and maximize efficiency.
• Turn off all lights when they are not needed such as in unoccupied rooms, outdoor lights during daylight hours, or other electronics that you are not using.
• Use cold water to do laundry, for operating garbage disposals, and for other similar activities.

Annual Drinking Water Quality Reports

Annual Drinking Water Quality Reports for U.S. Army Garrison, Hawaii water systems are now available for review. The reports are on the USAG-HI Safe Drinking Water Act Program website. The Aliamanu report includes both the Aliamanu and Red Hill Housing areas.

The Schofield report includes Schofield Barracks, Wheeler Army Airfield, and Helemano Military Reservation. Click on the link below for the 2024 Annual Water Report for your community.

• Aliamanu
• Fort Shafter
• Schofield Barracks
• Tripler

Fast and Convenient Electrical Vehicle Charging

Island Palm Communities is excited to announce it has partnered with TRO Energy Solutions (TROES) as our “Level 2” electric vehicle (EV) charging partner. Residents have requested Level 2 EV charging because it is safe, efficient, and much quicker than other charging alternatives. Level 2 charging can take as little as 5 to 6 hours to reach a full vehicle charge.

In contrast, Level 1 charging (plugging an EV directly into a regular, home electrical outlet) is slow, inefficient, and potentially unsafe - it can take 24 hours or longer to charge a vehicle. TROES will provide Level 2 charging options for residents with an affordable monthly subscription.

The Department of Defense regulations and policy prohibits charging from any home electrical outlets in military housing communities to ensure safe charging practices. It will no longer be allowable under the terms of a resident’s lease and the Community Guidelines. Per the policy, residents with electric vehicles interested in charging their vehicle(s) at home must enroll with our EV charging partner, TROES.

TROES will install, set up, and maintain your Level 2 charging station at no cost other than an affordable monthly subscription. Residents who subscribe to TROES will not have to pay out-of-pocket installation, setup, or maintenance costs.

Residents interested in having a Level 2 charging station installed at their home can take the following steps to engage TROES directly:

1. Visit https://troes.io to begin registration or click here.
2. Select a ChargeTime plan that is right for you. This is a direct subscription between the resident and TROES.
3. A TROES installation specialist will call you to coordinate the installation schedule.
4. Once the EV charger is installed, you can conveniently manage usage, billing, scheduling and more through the ChargeTime app or by directly contacting TROES.
5. For frequently asked questions, including charging restrictions, please click here.

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

I'm moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

How do I request a reasonable accommodation or modification?

To request a reasonable accommodation or modification, please email us at [email protected].

Is renters insurance required?

Beginning April 1, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Island Palm Commmunities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Island Palm Communities named as an interested party at time of move-in.

Minimum Required Insurance Coverage:

• Limits of liability in an amount of at least $100,000 per occurrence

Island Palm Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Island Palm Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests.

You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/centinel for more information or to sign up today!

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Island Palm Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Island Palm Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.