Utility Conservation Program
In an effort to encourage the efficient use of energy, the Office of the Secretary of Defense (OSD) established a utility consumption responsibility policy that holds the Soldier and his/her family responsible for its utilities. In accordance with the mandate, Island Palm Communities is responsible for implementing and managing this program. To view a copy of the Army's Residential Communities Initiative (RCI) Resident Utility Policy, click here.
Following a year-long mock billing period, live billing began in July 2011 with families living in homes built after 2004.
Families living in renovated and non-renovated homes are not receiving live bills at this time; billing for these families will begin when all homes in their community have been renovated and brought up to the same standard. However, families in these homes receive a monthly energy consumption report that can help them understand their energy use, adjust any habits, if necessary, and prepare them for live billing.
Families living in homes that are scheduled to be demolished are not part of the utility program and do not receive energy consumption statements.
Residents that need help understanding their energy consumption reports are encouraged to contact Minol USA for assistance; Minol can also schedule a home energy assessment. An IPC staff member trained to conduct the assessment will come to your home to perform it.
For more information about the utilities program, select a link from the menu on the left. You may also watch a video about USAG-HI’s utility conservation program. Click here to view video. For questions about the program or your energy consumption statements, please contact Minol USA:
Inquires via Email: firstname.lastname@example.org
Inquiries via Telephone: 888-636-0493
Minol USA Website: www.minolusa.com
Payments sent via the US Postal Service should be sent to:
15280 Addison Road, Ste. 200
Addison, TX 75001-4503