Before you call
Island Palm Communities offers the convenience of online service requests for routine repairs from residents who have a signed Permission to Enter (PTE) on file with the community center office. If you meet these criteria, please proceed to submit an online request. We look forward to serving you!
For emergency or urgent requests, please contact our 24-hour maintenance call center at:
North Communities (808) 457-4075
South Communities (808) 457-4050.
For all life-threatening emergencies, please dial 9-1-1. To submit a PTE for future online service requests, please visit your community center office.
Definition of Emergency, Urgent, and Routine Service Requests
What is an Emergency Service Request?
An emergency condition exists when there is an immediate threat to life or property such as a natural gas leak, a water line rupture, an activating smoke or carbon monoxide alarm, etc.
What is an Urgent Service Request?
An urgent condition exists when there is no immediate threat to life or property, but if the problem is not corrected in a timely manner it may become an emergency condition. Examples are a clogged sink, a clogged toilet if you have more than one toilet in the home, all stove burners not operating, etc.
What is a Routine Service Request?
A routine service request is any task which does not meet the definition of emergency or urgent. Examples are torn window screens, interior door repair, vertical blind repair, etc.